Shipping Policy

Last updated: January 2026

1. Scope

This Shipping Policy applies to all products and services offered by Stirring Minds Services Pvt Ltd ("Company"). It details how we handle delivery of physical products and service delivery for digital/consultative services.

2. Service Delivery (Non-Physical Services)

For consulting, training, and service-based offerings:

2.1 Delivery Timeline
- Services are typically delivered within 3-5 business days of order confirmation
- Urgent services may be available at an additional cost
- Delivery timelines are estimates and not guaranteed
- We are not responsible for delays caused by circumstances beyond our control

2.2 Service Access
- Digital access (e-books, templates, recordings) is provided via email or account link within 24-48 hours
- Live services (training sessions, consultations) are scheduled by mutual agreement
- Service credentials and access information should be kept confidential

2.3 Delivery Confirmation
- Delivery confirmation will be sent to the email address provided at checkout
- Please ensure your email address is correct
- Check spam/promotions folders if you don't receive delivery email within 48 hours

3. Physical Product Shipping

3.1 Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: 5-7 business days (domestic)
- Express Shipping: 2-3 business days (domestic)
- Overnight Shipping: Next business day (domestic)
- International Shipping: 10-21 business days (international)

Shipping costs are calculated at checkout based on weight, destination, and selected method.

3.2 Shipping Locations
- We currently ship to all locations within India
- International shipping is available to select countries
- Some items may have restricted shipping due to regulations or product type
- Remote/hilly areas may have additional charges or extended delivery times

3.3 Shipping Costs
Shipping charges are calculated based on:
- Order weight
- Destination location/pincode
- Selected shipping method
- Any additional services (insurance, signature)

Shipping costs are non-refundable once the order is shipped.

3.4 Shipping Charges Display
Shipping charges will be clearly displayed during checkout before you complete your purchase. You will have the opportunity to review and change your shipping method at that time.

4. Delivery Times and Estimates

4.1 Processing Time
- Orders are typically processed within 1-2 business days
- Custom or bulk orders may require extended processing time
- Processing time does not include shipping time

4.2 Transit Time
Delivery times are estimates provided by our logistics partners:
- Standard: 5-7 business days from processing
- Express: 2-3 business days from processing
- Overnight: Next business day (for orders placed before 2 PM)
- International: 10-21 business days depending on destination

4.3 Delays
Delivery times are not guaranteed. We are not responsible for delays caused by:
- Courier or logistics partner delays
- Weather conditions
- Traffic congestion
- Customs delays (for international shipments)
- Incorrect address information provided by customer
- Natural disasters or events beyond reasonable control

5. Tracking Your Order

5.1 Tracking Number
Once your physical order ships, you will receive a tracking number via email. You can use this number to:
- Track your package in real-time
- Estimate delivery date
- Contact the courier if needed

5.2 Service Order Tracking
For service-based orders, you will receive:
- Order confirmation with service details
- Access credentials or meeting link 24-48 hours before delivery
- Completion confirmation via email

6. Shipping Restrictions

6.1 Restricted Items
The following items may have shipping restrictions:
- Items subject to international regulations
- Products with hazard classifications
- Items restricted by destination country laws
- Goods restricted under GST or customs regulations

6.2 Shipping Limitations
We do not ship to:
- P.O. Boxes
- Incomplete addresses
- Addresses outside our service area (for specific products)

6.3 Hazardous Materials
Certain services or products may be classified as requiring special handling. Additional shipping costs may apply.

7. Address and Delivery Instructions

7.1 Accurate Address
It is the customer's responsibility to provide an accurate, complete delivery address including:
- Full name of recipient
- Complete street address
- City, state, and pincode
- Landmark/building name (if applicable)
- Contact phone number

7.2 Delivery Instructions
We may offer delivery instructions during checkout. Please provide:
- Preferred delivery time window
- Building access instructions
- Alternative contact number
- Special handling instructions

7.3 Address Changes
Address changes must be requested within 12 hours of order placement. We cannot guarantee changes after courier pickup.

8. Lost or Damaged Shipments

8.1 Damaged Products
If your package arrives damaged:
- Document damage with photos
- Contact us within 48 hours of delivery
- Provide order number and tracking number
- The courier may require damage report filing

8.2 Lost Shipments
If your shipment is lost:
- Contact us within 7 days of expected delivery date
- Provide tracking number and proof of loss
- We will file a claim with the courier
- Resolution depends on courier's response (typically 15-30 days)

8.3 Resolution
For lost or damaged items:
- We will attempt recovery with the courier
- If unrecoverable, we will offer a full refund or replacement
- Please refer to our Refund Policy for additional details

9. Payment Gateway Compliance

Our shipping operations comply with standards set by:
- Cashfree Payment Solutions
- Razorpay (HDFC Bank partner)
- Zoho Payments

We maintain PCI DSS compliance for all payment-related shipping information.

10. Insurance and Liability

10.1 Shipping Insurance
- Standard shipping does not include insurance
- Optional shipping insurance may be available at checkout
- Insurance covers loss and damage up to the product's declared value

10.2 Liability
- We are not responsible for loss, damage, or delays beyond our reasonable control
- Our liability is limited to the value of the order
- For service orders, liability is limited to the service cost

10.3 Warranty
- Products maintain manufacturer warranty upon delivery
- Damage from shipping does not void warranty
- Warranty claims should be filed directly with manufacturer

11. Cancellation and Rescheduling

11.1 Pre-Shipment Cancellation
- Orders can be cancelled within 12 hours of placement
- Cancellation refunds are processed per our Refund Policy
- Items already shipped cannot be cancelled

11.2 Service Rescheduling
- Service appointments can be rescheduled up to 48 hours before scheduled delivery
- Rescheduling requests should be made via contact@stirringminds.com
- Rescheduling more than once may incur fees

12. GST and Taxes

12.1 GST Treatment
- Shipping charges are subject to applicable GST
- Total cost including shipping and applicable taxes will be displayed at checkout
- GST invoice will be provided upon request

12.2 Customs (International Orders)
- International customers are responsible for customs duties and taxes
- We cannot be held liable for customs delays or additional charges
- Customs clearance is the responsibility of the receiving country's authorities

13. Contact Information

For shipping-related inquiries or concerns, please contact us:

Email: contact@stirringminds.com
Mailing Address:
Stirring Minds Services Pvt Ltd
2-A/3 Kundan Mansion
Asaf Ali Road
Delhi 110002
India

Business Hours: Monday to Friday, 10:00 AM - 6:00 PM IST

Response Time: We aim to respond to shipping inquiries within 1-2 business days.

14. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of updated policies.

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